This placement test focuses on three components of the English Language:
1. Vocabulary
2. Grammar
3. Writing
Please complete all segments without referring to any guiding materials. In order to accurately place you in the appropriate course, we will need to gauge your true understanding of the language. This test should take you 20-30 minutes. You will hear from us with your results within 3 working days.
Read the following text and choose the most appropriate word from the brackets for each sentence to answer questions (i) to (vii). Write your answers in the box at the end.
Satisfying your customers
You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be
(i). (departing, abandoning, withdrawing, defecting)
you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?
It's important to see things through their eyes. You can
(ii). (try, taste, experiment, attempt)
your service for yourself, or watch your customers using it. A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the
(iii). (topics, subjects, headings, issues)
on which customers will form their judgement of your service, so you can frame your questions accordingly. It would be foolish to think you could know all of those questions, let alone their answers, at the
(iv). ( outset, introduction, origin, foundation).
But your reputation is at
(v). (danger, peril, risk, hazard)
if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a
(vi). (going, passing, moving, travelling)
target: today’s satisfied customer is tomorrow’s bored one. A service level that
(vii). (touches, hits, knocks, strikes)
the button today may be considered downright sloppy in six months’ time. Such is the pace of change.
So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'
Read the following text and choose the most appropriate word from the brackets for each sentence to answer questions (i) to (vii). Write your answers in the box at the end.
Experts in carpentry
Allan Carpentry (AC) was established by Allan Yeo 15 years ago as a small company specialising in wooden structures, from floors to staircases. Since then, they have evolved significantly.
They attribute their success to the dedication and expertise of their workforce, which
(i). (ranges, spreads, distributes, expands)
from six apprentices to permanent employees who are highly qualified and experienced. Allan actively
(ii). (encourages, supports, promotes, rewards)
employees to progress through the company, and many of the current surveyors and site managers launched their careers on the AC workshop floor.
Quality is at the forefront of AC’s philosophy and each new project, whatever its size, is
(iii). (advanced, focussed, worked, handled)
with the same dedication and completed to the highest quality standards. This enthusiasm is reflected in the numerous industry awards the company has received.
At present, AC is
(iv). (concerned, involved, committed, preoccupied)
in the refurbishment of a major sports stadium in Penang. This is their largest project to date, and is expected to be completed within
(v). (cost, budget, estimate, funding)
and on schedule.
AC’s varied project
(vi). (collection, assortment, portfolio, accumulation)
includes numerous blue chip companies. Perhaps one of their most prestigious projects was the restoration work they carried (vii). (off, on, over, out)
at Pines Dam.